Privacy Policy

Simon on the Streets (“we”, “our”, “us”) is an independent charity supporting people who are homeless and vulnerably housed across Leeds and Bradford. We are committed to protecting your privacy and handling your personal information responsibly, in line with the UK GDPR, the Data Protection Act 2018, and other applicable laws.

1. Information We Collect

We may collect and process the following types of personal data:

Supporters and donors: Name, contact details, donation history, Gift Aid preferences, communication preferences.

Service users: Only data necessary to provide support (such as contact details, case notes, or information relating to safeguarding and wellbeing).

Website visitors: Technical data such as IP address, browser type, device, cookies, and analytics information.

Volunteers and staff: Employment/volunteering application details, references, DBS checks, and payroll/HR records.
Simon on the Streets (“we”, “our”, “us”) is an independent charity supporting people who are homeless and vulnerably housed across Leeds and Bradford. We are committed to protecting your privacy and handling your personal information responsibly, in line with the UK GDPR, the Data Protection Act 2018, and other applicable laws.

1. Information We Collect

We may collect and process the following types of personal data:

  • Supporters and donors: Name, contact details, donation history, Gift Aid preferences, communication preferences.
  • Service users: Only data necessary to provide support (such as contact details, case notes, or information relating to safeguarding and wellbeing).
  • Website visitors: Technical data such as IP address, browser type, device, cookies, and analytics information.
  • Volunteers and staff: Employment/volunteering application details, references, DBS checks, and payroll/HR records.

2. How We Use Your Information

We use your data to:

  • Provide support and outreach services.
  • Process donations, Gift Aid claims, and manage fundraising.
  • Communicate about our work, campaigns, and events (only where you have given consent or there is a legitimate interest).
  • Recruit, manage, and support staff and volunteers.
  • Maintain website functionality and improve our services.

3. Legal Bases for Processing

We process personal data under the following bases:

  • Consent – for marketing communications.
  • Contract – when you apply to work or volunteer with us.
  • Legal obligation – such as HMRC requirements for Gift Aid.
  • Legitimate interest – such as communicating with supporters about our ongoing work.

4. Data Sharing

We do not sell or rent your personal data. We may share information with:

  • Service providers (e.g. secure payment processors, IT providers).
  • Regulatory bodies where legally required.
  • Partner organisations where joint working agreements exist (only with your consent, unless safeguarding requires otherwise).

5. International Transfers

We primarily store data in the UK/EEA. If data is transferred outside these areas (e.g. through third-party cloud services), we ensure adequate safeguards are in place.

6. Data Retention

We retain personal data only as long as necessary:

  • Donations and Gift Aid – up to 7 years.
  • Service user records – retained in line with safeguarding and funding requirements.
  • HR/volunteer records – retained in line with employment law.

7. Your Rights

You have the right to:

  • Access the data we hold about you.
  • Correct inaccuracies.
  • Request deletion (where applicable).
  • Restrict or object to processing.
  • Withdraw consent for marketing at any time.

To exercise your rights, contact us at: admin@simononthestreets.co.uk

8. Cookies and Website Tracking

We use cookies to improve functionality and measure website performance. You can control cookies through your browser settings. See our [Cookie Policy] for more detail.

9. Security

We take appropriate technical and organisational measures to keep your data secure, including encryption, secure servers, and staff training.

10. Contact Us

If you have questions or concerns, please contact:
admin@simononthestreets.co.uk

If you are not satisfied with our response, you can contact the UK Information Commissioner’s Office (ICO): www.ico.org.uk